Return, Refund, and Exchange Policy
1. Overview
At sportsmart.com, we are committed to providing high-quality sports equipment and apparel. We understand that occasionally, a product may not meet your expectations or requirements. Our policy prioritizes exchanges to ensure you receive the right product, with refunds offered in specific circumstances.
2. Exchange Policy
• Eligibility: Customers may request an exchange within 7 days of receiving the product. To qualify:
• The item must be unused, unwashed, and in its original packaging with all tags intact.
• Proof of purchase, such as a receipt or order confirmation, is required.
• Process:
1. Initiate Exchange: Contact our customer service at support@sportsmart.com with your order number and reason for the exchange.
2. Authorization: Our team will provide an exchange authorization and instructions for returning the item.
3. Return Shipment: Ship the item back as per the provided instructions. Ensure the product is securely packaged to prevent damage during transit.
4. Processing: Upon receiving and inspecting the returned item, we will dispatch the replacement product.
• Shipping Costs: For exchanges due to personal preferences (e.g., size or color changes), the customer is responsible for return shipping costs. If the exchange is due to a defect or error on our part, we will cover the shipping expenses.
3. Refund Policy
• Eligibility: Refunds are offered only for products that are defective, damaged upon arrival, or if the wrong item was shipped.
• Process:
1. Initiate Refund: Contact our customer service within 7 days of receiving the product at support@sportsmart.com with your order number and details of the issue.
2. Authorization: Our team will provide a return authorization and instructions for returning the item.
3. Return Shipment: Ship the item back following the provided instructions. Ensure the product is securely packaged.
4. Processing: Once we receive and inspect the returned item, a refund will be issued to your original payment method within 10 business days.
• Conditions:
• The product must be returned in its original condition.
• Certain items, such as customized or personalized products, are non-refundable unless defective.
4. Non-Returnable Items
Due to hygiene and safety considerations, certain items cannot be returned or exchanged unless they are defective or damaged. These include:
• Personal protective equipment (e.g., mouthguards, helmets).
• Undergarments and swimwear.
• Customized or personalized products.
5. Important Considerations
• Proof of Purchase: A valid receipt or order confirmation is required for all returns and exchanges.
• Condition of Items: Returned items must be unused, unwashed, and in their original packaging.
• Processing Time: Exchanges and refunds are processed within 10 business days upon receiving the returned item.
6. Contact Us
For any questions or assistance regarding returns, refunds, or exchanges, please contact our customer service team:
• Email: support@sportsmart.com
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