Contact Us / Customer Support Policy

Protathlitis Sportsmart LLP · Last updated: 22/09/2025

This policy explains how you can reach us with questions, feedback, or complaints and how we handle your inquiries to ensure prompt, helpful, and courteous support for your Sportsmart shopping experience.

2) Contact Information

Business Name Protathlitis Sportsmart LLP
Store / Trade Name Sportsmart
Email support@sportsmart.com
Phone / WhatsApp +91-9059445503
Address Plot-28,29, Mahagayatri, Nagar, HMDA Layout, Hayatnagar, Rangareddy, Telangana, India, 501505
Operating Hours Monday – Sunday, 9:00 AM to 6:00 PM India Standard Time (IST)

3) How to Reach Us

  • Contact form on our website (share your name, preferred contact method, and reason for contact).
  • Email us at support@sportsmart.com.
  • Call or WhatsApp for urgent queries: +91-9059445503.
  • Social media or chat (if available) for general enquiries.

4) Response Times

Type of Inquiry Expected Response Time
Order Status / Shipping Queries 24–48 business hours
Product / Size / Stock Questions 48 business hours
Returns, Refunds, Exchanges 48–72 business hours (after all details are provided)
Complaints / Escalation Acknowledgement in 1–2 business days; resolution within 3–7 business days

Note: If you contact us outside business hours, on weekends, or holidays, responses may take longer.

5) What We Need From You

  • Full name
  • Order number / invoice number (if applicable)
  • Preferred contact method (email / phone)
  • Clear description of your query or issue
  • Photos or screenshots for damaged/defective/incorrect items

6) What We Will Do

  • Acknowledge your query promptly
  • Investigate and review the issue
  • Provide updates if resolution needs more time
  • Work toward a solution per our policies (returns/refunds/exchanges)

7) Complaints / Escalation

  1. Request escalation to a Manager / Supervisor.
  2. If unresolved, contact our Customer Grievance Redressal Officer:
Name: Sudheer Panyam
Address: Plot-28,29, Mahagayatri, Nagar, HMDA Layout, Hayatnagar, Rangareddy, Telangana, India, 501505
We aim to resolve escalated complaints within 7 business days.

8) Privacy & Data Protection

We use your personal data (name, email, phone, order details) only to provide support, process your requests, and improve our services. For details, see our Privacy Policy.

We do not share your information with third parties except to process orders (e.g., logistics partners, payment processors) or where required by law.

9) Limitations

  • Queries outside business hours may be delayed.
  • Resolutions that involve third-party providers (couriers, vendors) depend on their timelines.
  • International orders may face additional customs and shipping delays.

10) Changes to This Policy

We may update this page periodically. Any changes will appear here with a revised “Last updated” date.