Shipping policy

1. Order Processing Time

• Standard Processing: Orders are typically processed within 2-3 business days after payment confirmation.

• Weekends and Holidays: Orders placed on weekends or public holidays will be processed on the next business day.

2. Shipping Methods and Delivery Times

For Domestic Shipping (Within India):

• Standard Shipping: Delivery within 5-7 business days.

• Express Shipping: Delivery within 2-3 business days.

For International Shipping:

• Standard International Shipping: Delivery within 10-15 business days, depending on the destination country.

• Express International Shipping: Delivery within 5-7 business days.

Note: Delivery times may vary based on destination and unforeseen circumstances.

3. International Shipping Details

• Customs and Duties: International orders may be subject to customs duties and taxes, which are the responsibility of the recipient.

• Restricted Items: Certain products may be restricted or prohibited in specific countries. Customers are advised to check local regulations before placing an order.

4. Order Tracking

• Tracking Information: Once shipped, a tracking number will be emailed to you.

• Tracking Updates: Monitor your shipment status through our Order Tracking Page.

5. Shipping Restrictions

• P.O. Boxes: We do not ship to P.O. Box addresses.

• Military Addresses: Shipping to military addresses may have specific restrictions and longer delivery times.

6. Delayed or Lost Orders

• Delayed Shipments: If your order is delayed beyond the estimated delivery time, please contact our customer support.

• Lost Orders: If your order is confirmed lost, we will offer a replacement or full refund.

7. Damaged or Incorrect Orders

• Damaged Items: If you receive a damaged product, contact us within 48 hours of delivery with photos of the damage.

• Incorrect Items: If you receive the wrong item, please notify us within 48 hours for a replacement or refund.

8. Contact Information

For any shipping-related inquiries, please contact our customer service team:

• Email: support@sportsmart.com