Shipping & Delivery

Sportsmart.com currently delivers across India to serviceable pincodes.

Delivery availability is checked using the pincode entered by the customer. Customers should verify serviceability and the estimated delivery timeline before placing an order.

International shipping is currently not available.

Sportsmart provides free shipping for eligible orders through:

• Quick-commerce delivery
• Same-day delivery
• Next-day delivery
• Standard delivery
• Express delivery
• Scheduled delivery

Free-shipping availability may depend on the product, seller, delivery location, package dimensions and available logistics service.

Any applicable delivery-related charges will be displayed before the customer confirms the order.

Depending on product and pincode serviceability, customers may be offered one or more of the following delivery options:

Quick-Commerce Delivery

Eligible products may be delivered within approximately 1 to 3 hours through available hyperlocal delivery partners.

Quick-commerce delivery is subject to:

• Product availability with a nearby seller
• Seller readiness
• Customer-location serviceability
• Logistics-partner availability
• Traffic, weather and operating conditions

Two-Hour Delivery

Selected products may qualify for delivery within approximately two hours when inventory is available from a nearby seller and the delivery pincode is supported.

Same-Day Delivery

Eligible orders placed within the applicable cut-off time may be delivered on the same day.

Orders placed after the cut-off time may be delivered on the next available delivery date.

Next-Day Delivery

Eligible products may be delivered on the next day, depending on seller processing time, order timing and logistics availability.

Standard Delivery

Standard orders are generally delivered within approximately 3 to 7 business days after dispatch.

Delivery to remote locations or for oversized products may require additional time.

Express Delivery

Express delivery may be available for selected products and serviceable pincodes. The estimated delivery timeline will be shown during checkout or in the order details.

Scheduled Delivery

Selected products may support delivery during an available scheduled date or time window.

Scheduled delivery slots are subject to seller and logistics-partner availability.

Store or Seller Pickup

Selected sellers may allow customers to collect eligible orders directly from the seller’s store or designated pickup location.

Pickup instructions will be provided after the order is confirmed and ready for collection. Customers may be required to present the order confirmation and delivery or pickup OTP.

Sellers are required to process and fulfil confirmed orders within 24 hours.

Fulfilment generally includes:

• Confirming product availability
• Preparing and packing the product
• Generating shipping documentation
• Marking the order ready for pickup
• Handing the shipment over to the assigned delivery partner

The 24-hour fulfilment period refers to seller processing and handover. It does not necessarily mean that the order will be delivered within 24 hours.

Orders placed on public holidays, during exceptional demand or outside operational hours may require additional processing time.

Sportsmart.com is a multi-seller marketplace. When an order contains products from different sellers, the products may be dispatched separately.

As a result:

• Products may arrive in multiple packages
• Delivery dates may differ
• Different logistics partners may be assigned
• Each shipment may have a separate tracking number
• One package may arrive before another package from the same order

Customers can track the status of each shipment through the My Orders section of their Sportsmart account.

Tracking information may be shared through:

• The My Orders section of the Sportsmart account
• Email
• SMS
• WhatsApp
• The assigned courier’s tracking link

Tracking information becomes available after the seller prepares the shipment and the delivery partner accepts or scans the package.

In some cases, tracking updates may take a few hours to appear after dispatch.

Quick-Commerce and Hyperlocal Orders

Quick-commerce and hyperlocal deliveries generally include one delivery attempt because these orders are assigned for immediate delivery.

The delivery partner may call the customer before or upon reaching the delivery location.

When the customer is unavailable, unreachable or unable to accept the order, the shipment may be returned to the seller without another delivery attempt.

A re-delivery attempt cannot normally be requested for a failed quick-commerce or hyperlocal delivery.

Standard and Express Orders

For standard and express shipments, the logistics partner may make up to three delivery attempts.

The delivery partner may call the customer before delivery. Customers should keep their registered phone number active and ensure that someone is available to receive the order.

If all delivery attempts are unsuccessful, the shipment may be marked as undeliverable and returned to the seller.

Customers are responsible for providing a complete and accurate:

• Recipient name
• Delivery address
• Landmark
• Pincode
• Mobile number
• Alternate contact details, where requested

The delivery address cannot be changed after the order has been placed.

When an incorrect address, pincode or phone number prevents delivery:

• The logistics partner may attempt to contact the customer using the registered details
• Delivery may be delayed or cancelled
• The shipment may be returned to the seller
• Additional shipping or re-shipment charges may apply
• The original delivery timeline may no longer remain valid

Customers should contact Sportsmart Support immediately after noticing an error. However, address or contact-detail corrections cannot be guaranteed once the order has been confirmed or dispatched.

When an order is returned because of customer unavailability, an incorrect address, an unreachable phone number or refusal to accept delivery, the customer may request re-shipment where permitted.

Re-shipment is subject to:

• Product availability
• Seller approval
• Logistics serviceability
• Payment of any applicable re-shipping charges
• Confirmation of the correct delivery details

Quick-commerce and hyperlocal orders may not be eligible for re-shipment through the same delivery method.

Customers may cancel an order:

• Before the seller accepts the order
• After seller acceptance but before dispatch

Cancellation may not be available after the order has been dispatched or assigned to a quick-commerce delivery partner.

Where cancellation is permitted, customers can submit the request through the My Orders section or contact Sportsmart Support.

Refunds for prepaid cancelled orders will be processed according to the Sportsmart Cancellation and Refund Policy.

The delivery address cannot be changed:

• Before dispatch
• After dispatch
• While the shipment is in transit

Customers should review the complete delivery address and phone number carefully before confirming the order.

When an order has been placed with an incorrect address, the customer may cancel it before dispatch, subject to cancellation eligibility, and place a new order using the correct address.

Customers should not refuse an order at the doorstep after it has been dispatched.

A refused shipment may be returned to the seller and treated as a failed delivery. Re-shipment charges, cancellation restrictions or other applicable deductions may apply.

Customers who no longer require an order should cancel it before dispatch whenever cancellation is available.

Customers should inspect the external condition of the package before accepting it.

Customers should check for:

• Visible package damage
• Open or broken seals
• Torn packaging
• Signs of tampering
• Leakage
• Incorrect number of packages

Package inspection may be permitted before acceptance. However, opening the product packaging before accepting delivery may depend on the seller, product category and logistics partner.

Open-Box Delivery

Open-box delivery may be available for selected products and locations but is not guaranteed for every order.

When open-box delivery is available, it will be communicated in the product, checkout or delivery information.

OTP Verification

The customer may be required to share a delivery OTP with the delivery representative to confirm successful delivery.

Customers should share the OTP only after:

• Confirming that the shipment has arrived
• Checking the external package condition
• Verifying the recipient and order details

Customers should never share a delivery OTP over an unsolicited phone call before the shipment arrives.

Proof of Delivery

Depending on logistics-partner procedures, proof of delivery may include:

• OTP confirmation
• Recipient name
• Customer signature
• Delivery-location confirmation
• Package or doorstep photograph

Photographic proof of delivery may not be available for every order.

Customers should not accept a package when it is visibly open, severely damaged or tampered with.

Where permitted, the customer should:

1. Inform the delivery representative immediately.
2. Take photographs or a short video of the package.
3. Refuse the package only when it is visibly damaged or tampered with and refusal is authorised by Sportsmart or the delivery process.
4. Report the issue promptly through Sportsmart Support.

For concealed product damage discovered after opening the package, customers should retain:

• The original packaging
• Product labels
• Shipping label
• Invoice
• Accessories and included items
• Photographs and an unboxing video, where available

Claims will be reviewed according to the applicable Return, Replacement and Refund Policy.

Delivery timelines shown on Sportsmart are estimates and may change because of:

• Seller-processing delays
• High order volumes
• Logistics-partner capacity
• Weather conditions
• Traffic restrictions
• Public holidays
• Operational disruptions
• Remote-location serviceability
• Incorrect customer information
• Regulatory or local restrictions

When an order is delayed, customers should continue checking the tracking information under My Orders.

Sportsmart and its logistics partners will make reasonable efforts to complete delivery as soon as operationally possible.

Tracking information may not update immediately after pickup or while a shipment is moving between logistics facilities.

Customers should contact Sportsmart Support when:

• The shipment has been dispatched but tracking remains unavailable
• Tracking has not changed for an extended period
• The estimated delivery date has passed
• The shipment is marked delivered but has not been received

Sportsmart may coordinate with the seller and logistics partner to investigate the shipment.

When a shipment is confirmed as lost by the logistics partner, Sportsmart may arrange an eligible:

• Replacement
• Re-shipment
• Refund

The available resolution will depend on product availability, payment status, seller confirmation and the outcome of the logistics investigation.

Sportsmart can facilitate delivery of products including:

• Heavy gym equipment
• Cycles
• Large sporting goods
• Liquids and eligible supplements
• Customised products
• Team jerseys
• Products containing batteries
• Fragile sports equipment

However, these products may require special handling, additional packaging, installation coordination or specialised logistics services.

Delivery timelines and serviceability may vary based on:

• Product dimensions
• Product weight
• Handling requirements
• Seller location
• Customer location
• Building access
• Availability of specialised delivery vehicles
• Local transportation restrictions

Customers may be contacted to coordinate the delivery of large or heavy products.

To support successful delivery, customers should:

• Enter the correct delivery address and pincode
• Provide an active phone number
• Remain available during the estimated delivery period
• Answer calls from the delivery partner
• Arrange building, gate or security access
• Keep sufficient space available for large-product delivery
• Inspect the external package condition
• Share the delivery OTP only after the shipment arrives
• Report delivery issues promptly

Delivery methods, timelines and serviceability vary by product, seller and location.

An estimated delivery date is not a guaranteed delivery commitment. Sportsmart may revise the delivery estimate when operational circumstances change.

The delivery option shown during checkout or within the confirmed order details will apply to that order.

For assistance with shipment tracking, delivery delays, failed deliveries or damaged packages, please contact Sportsmart Support through the Help Centre.