Frequently Asked Questions

Where does SPORTSMART deliver?

SPORTSMART delivers across India to serviceable pincodes. Enter your pincode on the product page to check availability and the estimated delivery time before ordering. International shipping is not currently available.

How long does delivery take?

Delivery time depends on the product, seller and your location. Standard orders are generally delivered within about 3 to 7 business days after dispatch. Eligible products in select areas may also qualify for same-day or next-day delivery, or quick-commerce delivery within approximately 1 to 3 hours. The estimated timeline is shown at checkout.

How much is shipping?

Any applicable delivery charges are shown before you confirm your order. Charges can depend on the product, seller, delivery location, package size and the logistics option available for your pincode.

Can I return or exchange a product?

You can request an exchange within 7 days of receiving your order. The item must be unused, unwashed and in its original packaging with all tags intact, and valid proof of purchase is required. To start an exchange, contact support@sportsmart.com with your order number and reason.

When can I get a refund?

Refunds are offered for products that are defective, damaged on arrival, or when the wrong item was shipped. Once the returned item is received and inspected, an approved refund is issued to your original payment method within 10 business days.

Which items cannot be returned?

For hygiene and safety reasons, some items cannot be returned or exchanged unless they are defective or damaged. These include personal protective equipment such as mouthguards and helmets, undergarments and swimwear, and customized or personalized products.

Who pays for return shipping on an exchange?

For an exchange due to personal preference, such as a size or colour change, return shipping is the customer's responsibility. If the exchange is due to a defect or an error on our part, SPORTSMART covers the return shipping cost.

Are the products on SPORTSMART genuine?

Yes. SPORTSMART is a multi-brand sports marketplace, and products are sold by verified sellers. Product details are shown on each product page.

How do I choose the right size?

Sizing can vary between brands and models, so always use the size chart shown on the specific product page. For detailed charts and tips, see our Size Guide.