📑 Terms of Use – Sportsmart.com

Please read the following terms carefully before using our platform.

1. Introduction

Welcome to Sportsmart.com, an online marketplace for sports products. By accessing or using our platform, you agree to comply with and be bound by these Terms of Use. Please read them carefully before using our services.

2. Seller Registration & Account

  • Create a seller account with accurate and up-to-date information.
  • Complete identity verification (KYC) before listing products.
  • We may request additional documents for compliance.
  • You are responsible for your account's security and activity.
  • We reserve the right to suspend or terminate accounts violating policies or laws.

3. Listing & Selling Products

  • List only authentic and legally compliant products.
  • Do not infringe on intellectual property rights.
  • Counterfeit, expired, or misleading products are prohibited.
  • Descriptions, images, and prices must be accurate and up to date.
  • We may remove listings that violate our policies.

4. Fees & Commission Structure

  • Platform Fee: 12% of the Selling Price (SP), per successful sale.
  • Transaction & Handling Charges: 8% of SP covering:
    • Secure shipping – 5%
    • Return to Origin (RTO)
    • Payment gateway / COD – 2%
    • Tax collection at source – 1%
    • Platform & internet fees
    • Marketing & promotions

5. Order Processing & Fulfillment

  • Process orders promptly and ensure timely delivery.
  • Use secure packaging to avoid damages.
  • Provide warranties where applicable.
  • You are liable for product-related claims.
  • Use Sportsmart’s preferred shipping partners or provide valid tracking.
  • Comply with refund and exchange policies.

6. Payout & Payment Cycle

  • Payouts are processed before Friday for orders cleared by the previous Monday 10 AM.
  • Deductions include platform commission, transaction, and shipping charges.
  • Orders flagged as fraudulent may have payouts withheld.
  • Compliance with tax laws is the seller’s responsibility.

7. Returns, Refunds, & Customer Service

  • Follow our return and refund policies strictly.
  • Handle disputes professionally and quickly.
  • Bear the cost of return shipping for seller-related issues.

8. Seller Performance Metrics

  • Maintain good SLAs — fast fulfillment, low cancellations, low returns.
  • Failure may lead to penalties or suspension.

9. Prohibited and Restricted Products

  • Do not sell illegal, counterfeit, or restricted items.
  • Violations result in suspension or legal action.

10. Indemnification Clause

Sellers agree to indemnify and hold Sportsmart.com harmless from any claims, losses, damages, or legal expenses resulting from their products, actions, or non-compliance with laws.

11. Compliance & Legal Obligations

Sellers must comply with all applicable laws, regulations, and tax rules. Violations may result in account suspension or legal action.

12. Data Privacy & Confidentiality

Do not misuse customer data or share personal info. Breach of data privacy will result in legal consequences.

13. Promotions & Discounts

Sellers must follow Sportsmart.com’s promotion guidelines. Misleading offers can lead to penalties.

14. Dispute Resolution

Disputes will follow an internal resolution process. Unresolved matters will go to arbitration. Jurisdiction: Telangana, Hyderabad.

15. Termination & Suspension

We may suspend/terminate sellers violating policies. Sellers may also request termination after fulfilling pending orders.

16. Limitation of Liability

We are not liable for seller-related issues such as poor service, delays, or defects. Our role is limited to platform facilitation.

17. Force Majeure Clause

Neither party is liable for delays or failures caused by uncontrollable events like natural disasters or government restrictions.

18. Amendments & Updates

These terms may be updated. Continued use of the platform implies acceptance. For queries, contact support@sportsmart.com.