🚚📦 Packing & Shipping Guide on SportsMart

Prepare Your Product for Packing

Before packing, ensure that the product is clean, tested, and in good condition.

• Inspect the product to make sure it meets quality standards.
• Remove any price tags or old labels.
• Include all accessories, user manuals, and warranty cards (if applicable).

Pro Tip: Always conduct a final quality check before packaging.

Choose the Right Packing Material

Using the right packaging material prevents damage during transit.

Recommended Packing Materials:

• Cardboard Boxes: Best for fragile or high-value items (cricket bats, sports shoes, etc.).
• Bubble Wrap: Provides extra protection for delicate products.
• Polybags: Lightweight & cost-effective for apparel and soft goods.
• Foam Sheets & Air Pillows: Prevents shaking and breaking.
• Packing Tape: Ensures secure sealing.
• Waterproof Packaging: Protects products from rain and moisture.

Pro Tip: Always use double-layer packaging for breakable items.

Follow SportsMart’s Packaging Guidelines

To maintain customer satisfaction, SportsMart recommends standardized packaging.

• No Branding on Generic Packaging – If using SportsMart fulfillment services.
• Use Sturdy Boxes – Products should not bend or break.
• Include an Invoice – Print and place it inside the package.
• Proper Sealing – Use high-quality packing tape.

Pro Tip: Use fragile stickers for breakable products like glass bottles or sports equipment.

Label the Package Properly

A clear and accurate shipping label ensures the package reaches the right customer.

How to Label a Package Correctly?

• Print the shipping label from the seller dashboard.
• Clearly mention customer details (name, address, contact number).
• Add the order ID and tracking number.
• Ensure the label is legible and waterproof.

Pro Tip: Stick labels on a flat surface of the package for easy scanning.

Choose a Reliable Shipping Partner

Selecting the right logistics provider ensures timely deliveries.

Shipping Options:

• SportsMart’s Integrated Shipping Service: Recommended for fast & hassle-free deliveries.
• Third-Party Couriers: Use Shiprocket, Delhivery, Blue Dart, or India Post.
• Self-Shipping: If you have your own logistics setup.

Pro Tip: Always use trackable shipping for a secure experience.

Schedule a Pickup or Drop-Off

Once the package is ready, it’s time to ship it to the customer.

How to Ship the Order?

• Schedule a Pickup – Arrange a courier partner to pick up the package.
• Drop-Off at Courier Center – If needed, manually deliver the package to a nearby courier hub.
• Update the Tracking Number – Add it to the SportsMart dashboard for customer tracking.

Pro Tip: Choose fast shipping methods for metro city deliveries.

Track & Monitor Shipments

Tracking shipments reduces order delays and lost packages.

How to Track Orders?

• Visit the "Orders" section in your Seller Dashboard.
• Click on the order and check the tracking status.
• Share the tracking ID with the customer.
• If delays occur, contact the courier company immediately.

Pro Tip: Keep customers updated with real-time tracking notifications.

Handle Returns & Damaged Packages

Sometimes, customers may request returns or report damaged items.

Best Practices for Returns:

• Offer a hassle-free return process.
• Ensure returned products are checked for damage.
• Provide refunds or replacements as per policy.
• Use return-proof packaging to reduce damaged product claims.

Pro Tip: Packaging items securely from the start helps reduce returns.